Privacy Policy

HV Labs ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.

1. Information we collect

• Contact and order details: name, email, phone or Telegram handle, shipping address, and any notes you submit at checkout.
• Account details: if you create a wholesale account, your email and authentication identifiers.
• Wholesale application details: business name, monthly volume, and other information you provide.
• Technical data: standard server logs (IP address, browser, timestamps) for security and performance.

2. How we use it

• To process and dispatch your orders.
• To contact you about your order, wholesale application, or message.
• To operate and secure the site and prevent fraud.
• To comply with legal obligations.

3. How we share it

We share personal information only with:

• Shipping carriers, to deliver your order.
• Service providers that host our site, database and messaging (including Lovable Cloud and Telegram).
• Authorities where required by law.

We do not sell your personal information.

4. Data retention

We retain order and account records for as long as needed to provide our services and meet legal obligations (typically 7 years for tax and commercial records). You may request earlier deletion subject to those obligations.

5. Security

We use industry-standard safeguards including TLS encryption in transit, access controls on our database, and role-based permissions. No system is perfectly secure - please use strong, unique passwords for any account you create.

6. Your rights

You have the right to access, correct or request deletion of your personal information, and to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Cookies

We use a small number of strictly necessary cookies (for example to keep you signed in and to remember your cart). We do not use third-party advertising or tracking cookies.

8. Changes

We may update this policy from time to time. The "Last updated" date at the top indicates when it last changed.

9. Contact

To exercise any of your rights or ask a privacy question, please contact us.